Privacy Policy
At Adel Spa, we value your privacy and are committed to protecting the personal information you share with us. Whether you visit our website, contact our team, or book one of our massage or wellness treatments, we want you to understand how your information is collected, used, stored, and protected.
By using https://adelspa.ae/, you agree to the practices outlined in this Privacy Policy.
Information You Share With Us
You may provide personal information when requesting an appointment, contacting our team, completing a contact form, or communicating with us by phone, WhatsApp, or email.
Depending on how you interact with us, we may collect:
- Your name
- Phone number
- Email address
- Preferred appointment date and time
- The treatment or service you wish to book
- Any additional information you choose to share
Providing accurate information allows us to respond to your enquiry, confirm appointments, and deliver the services you request.
Information Collected Automatically
When you browse our website, certain technical information is collected automatically to help us understand how visitors use the website and improve its performance.
This information may include your IP address, browser type, operating system, device information, pages viewed, referral source, browsing activity, and approximate location based on your internet connection.
The information collected helps us maintain website security, improve functionality, and enhance your browsing experience.
How We Use Your Information
The information we collect allows us to manage appointments, respond to enquiries, process payments, and provide customer support before and after your visit.
It also helps us improve our website, understand visitor behaviour, measure the performance of our marketing campaigns, and maintain the security of our online services.
If you choose to receive promotional updates from Adel Spa, we may occasionally contact you by email or WhatsApp with information about new treatments, seasonal offers, or exclusive promotions. You may unsubscribe from these communications at any time.
Online Payments
Where online booking and payment are available, transactions are processed securely through trusted payment providers.
Adel Spa does not store complete debit or credit card information on its own systems. Payment details are securely processed by the payment provider used to complete your transaction.
If you require assistance with an online payment, please contact our team using the details provided below.
Cookies
Our website uses cookies to support essential website functions, remember visitor preferences, analyse website traffic, and improve your browsing experience.
Cookies also help us understand how visitors use our website so we can continue improving its performance and usability.
For more information, please read our Cookie Policy.
Analytics and Advertising
Adel Spa uses Google Analytics to better understand how visitors interact with our website and identify opportunities to improve its performance.
We also use Meta Pixel and Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns and better understand how visitors engage with our website after clicking an advertisement.
These services operate according to their own privacy policies and do not provide us with access to sensitive information such as payment card details or passwords.
Sharing Your Information
Adel Spa does not sell, rent, or trade your personal information.
Your information may be shared with trusted service providers who assist us with website hosting, appointment scheduling, payment processing, marketing, technical support, or other business operations. These providers receive only the information necessary to perform their services and are expected to protect your information appropriately.
Information may also be disclosed where required by law or when necessary to protect our legal rights, guests, employees, or business operations.
Protecting Your Information
We use appropriate administrative, technical, and organisational safeguards to help protect your personal information against unauthorised access, misuse, disclosure, or alteration.
Although we take reasonable steps to safeguard your information, no website or online system can guarantee complete security. We recommend avoiding the transmission of sensitive information through unsecured communication channels.
How Long We Keep Your Information
Personal information is retained only for as long as necessary to manage bookings, process payments, respond to enquiries, maintain business records, comply with legal obligations, or resolve disputes.
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Privacy Choices
You may contact Adel Spa if you would like to:
- Request access to the personal information we hold about you.
- Correct or update your information.
- Request deletion of your information where legally permitted.
- Withdraw your consent to receive promotional communications.
- Ask questions about this Privacy Policy.
We will respond within a reasonable timeframe.
External Websites
Our website may include links to third-party websites or online services for your convenience.
Once you leave the Adel Spa website, the privacy practices of those websites are governed by their own policies. We encourage you to review those policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices, or legal requirements.
The latest version will always be available on this page together with the updated Last Updated date.
Contact Adel Spa
If you have any questions about this Privacy Policy or how your personal information is handled, please contact our team.
Adel Spa
12th Floor, Copthorne Hotel Dubai
Port Saeed, Deira
Dubai
United Arab Emirates
Opening Hours: 10:00 AM – 02:00 AM
Phone & WhatsApp: +971 50 408 4074
Email: [email protected]